General Hire
How do I make a booking?
+
−
Simply send an email to info@canberrascoolestparties.com.au with a list of items you wish to hire. We will then confirm the availability of the products and email you a written quote and booking form that you will need to return to us.
Is the hire price per night?
+
−
No, the hire price covers up to 12–24 hours' worth of hire. If additional days are required a higher price will be quoted unless agreement is made prior.
Do I need to pay a deposit?
+
−
Yes, a 50% non-refundable deposit is to be paid at time of booking to secure your hire equipment for your special date.
Is there a bond to pay when hiring?
+
−
Yes, we require a minimum $100 security bond on all hires which will be returned to you within 3 working days after the hire, as long as the products are returned in the same condition.
How can I pay for equipment?
+
−
We accept payments by Cash on collection, or direct bank transfer 24 hours before the event, with the screenshot sent to info@canberrascoolestparties.com.au
What happens if something is accidentally broken, lost or misplaced?
+
−
This is what the bond will cover. All breakages, damage or losses will be deducted from your bond. If this amount exceeds the bond we will issue you an invoice and request payment within 24–48 hours.
What happens if I change my mind?
+
−
If you need to cancel your booking please send us an email. Unfortunately the deposit will not be returned, but if any additional monies have been paid we will return that to you as long as we are advised in writing 14 days prior to your event date.
Delivery & Setup
Do you offer delivery of prop hire?
+
−
Absolutely! Delivery and collection of equipment can be arranged, ranging from $25–$120 in Canberra and Queanbeyan. Other surrounding locations may require an additional fee.
Do you offer to set the equipment up?
+
−
Yes we do setup. A setup fee will be quoted with your hired items, included in the delivery, setup and collection fee.
Do you have a showroom?
+
−
An appointment can be made for you to come out and view our equipment at our storage warehouse.
What sort of car do I need to pick up the equipment?
+
−
Appropriate covered vehicles only, such as vans and trucks (NO OPEN TRAILERS). You'll need straps/ropes and blankets to protect items. We can provide blankets — please let us know when booking.
Balloons & Garlands
Can heat or coldness damage balloons?
+
−
Absolutely. Heat can oxidise balloons especially with darker latex. Cold can cause balloons to shrivel. We recommend keeping balloons inside at room temperature, not outside in hot/cold conditions or in direct sunlight.
What is the quality of your balloons?
+
−
Our balloons are purchased from highly reputable companies that specialise in all balloon needs, made from the highest quality latex to provide the best quality balloons, garlands and foil balloons.
What are the balloon safety guidelines?
+
−
Balloons are not toys. Children can choke or suffocate on broken or uninflated balloons. Children under 8 years old should always be supervised when playing with balloons. Do not inhale helium.
How do I dispose of balloons?
+
−
Latex balloons are made from 100% degradable natural rubber and will gradually break down. We recommend disposing of latex balloons with your general waste or compost bin.
