Frequently Asked Questions

Simply send an email to info@canberrascoolestparties.com.au with a list of items you wish to hire, we will then confirm the availability of the products and email you a written quote and booking form that you will need to return to us.

No, the hire price covers up to 12 -24 hours’ worth of hire, if additional days are required a higher price will be quoted unless agreement is made prior.

Yes, a 50% non refundable deposit is to be paid at time of booking to secure your hire equipment for your special date.

Yes we require a minimum $100 security bond on all hires which will be returned to you within 3 working days after the hire as long as the products are returned in the same condition as you hired them. The Bond is payable upon pick up of the hired equipment. Bonds will be refunded to you in the same way that it was paid unless otherwise agreed.

No there is no minimum hire charge we are more than happy to hire out our props for individual hire; However deposit is still required to be paid to secure your booking.

We Accept Payments by Cash on collection, or direct bank transfer 24 hours before the event, with the screenshot sent to info@canberrascoolestparties.com.au

Our hire period is for up to 12-24 hours, (unless written agreement is made prior) a nominated pick and drop off time will be advised on the booking form; however we do understand that this is not always the case and alternatives times can be arranged at a mutually agreed time.

Equipment is required to be return to us on the nominated date as stated on the booking form at time of booking. However Alternatives can be made by appointment only.

A Late Fee will be charged for all Equipment that is not returned as per the Standard Hire (unless alternative agreements have been made by Canberra’s Coolest Parties to return of the Equipment). This late fee will be $45.00 per day until the equipment has been returned.

Fragile items such as candy jars and lids should be hand washed and handled with care, and packed accordingly. All linen is to be returned in the same condition that it was hired in. Any damage such as soiling, stains, tears, rips must be advised by the Hirer on return of the Equipment.

This is what the bond will cover, all breakages, damage or losses will be deducted from your bond once goods have been returned to Canberra’s Coolest Parties. However if this amount exceeds the bond we will issue you an invoice and request payment within 24-48 hours.

Appropriate vehicle – covered vehicles only, such as vans and trucks (NO OPEN TRAILERS)

  • Straps and/or ropes
  • Blankets and fabrics to protect the items (we can provide these items, please let us know when booking.)

We cater to Deliver, Set up, Style and Collect of all props at an additional fee.

That’s fine, we understand that things happen and not everything goes accordingly to plan. If you need to cancel your booking we ask you to send us an email just to let us know. Unfortunately the deposit will not be returned but if any additional monies have been paid we will be happy to return that to you as long as we are advised in writing 14 days prior to your event date.

Absolutely, Delivery / Collection of equipment can be arranged, this can range from $25- $120 located in Canberra, Queanbeyan. Other surrounding locations may require an additional delivery / collection fee. These charges will include the time taken for a staff member to deliver, set up and collect the equipment, petrol costs for the trips, Late night collection or early hour drop of or collection . An accurate quote can be made if you contact us via email stating your particular requirements for deliveries and or collections.

Yes we do setup, a setup fee will be quoted with your hired items this fee is in with the delivery set up and collection fee, However all hired items will be carefully wrapped and packaged for your travels to ensure your equipment is good to go for you to set up as you wish.

If you want any additional measurements or want to view the equipment prior to hiring an appointment can be made for you to come out and have a look at our storage warehouse.

If you want to hire additional equipment you will need to send through an email to us to see if the equipment is available for hire, If available an additional quote will be sent to you and you will need to complete an additional booking form and return it to us along with a 50% deposit for the additional booking to secure the equipment.

Our Balloons are purchased from highly reputable companies that specalise in all balloon needs. they are made from the highest quality latex, to provide you with our best quality balloons/ garlands and foil balloons.

Can heat / coldness damage balloons ?

Absolutley, heat can oxidise balloons especially with darker latex balloons. Even in the cold,  the fact it can cause your balloons to shrivel there are other things to consider when taking balloon designs out into the cold. The cold doesn’t just affect the balloon itself but also other aspects of the design. Making outdoor decor is not the easiest job. It can bring all sorts of challenges —rain, wind, heat, plus many other potential obstacles,

We recommend balloons to be inside at room temperature, not outside in hot / cold conditions or in direct sunlight. This will cause the balloons to quickly oxidise and to become more matt, and velvet in look and colours and easier to pop. Latex balloons are made from pure latex rubber, a natural, biodegradable substance. As soon as a latex balloon is exposed to daylight or air, the balloon’s life countdown begins.

 

What we recommend :

Consider the type of designs you create and the weather aspect.

Consider the temperature of the venue where they are going.

We carefully recommend, that you are aware of the above balloon conditions especially when using them outside.

BALLOON SAFETY

Warning: Balloons are not toys. Children can choke or suffocate on broken or uninflated balloons. Children under the age of 8 years old should always be supervised when playing with balloons.

Although helium is non-toxic and non-flammable, do not inhale the helium. When helium is inhaled, it replaces the oxygen in your lungs. Inhaling helium can lead to asphyxiation and can be fatal.

BALLOON DISPOSAL

Latex balloons are made from 100% degradable natural rubber and will gradually break down. We recommend that you dispose of your latex balloons with your general waste or compost bin.